When you need to get in contact with West Meon Surgery
From 01 October 2025, NHS England require all GP surgeries to have an online system in place that allows patients to request appointments, ask questions and describe symptoms rather than telephoning their GP surgery or visiting in person. All GP surgeries are required to have this online access “open” between 8am and 6.30pm, Monday to Friday.
Whilst West Meon Surgery already had an online system in place that was open during all its open hours, we change our online system provider to Accurx Triage. We did this because the format was much more straightforward and therefore easier for patients to complete.
If patients contact us by this online form – which is meant for routine matters and enquiries only – then it frees up our telephone lines for those who need them most.
GP surgeries can offer appointments with a range of health professionals including a GP, Practice Nurse, Healthcare Assistant, Mental Health Nurse or Physiotherapist, depending on your situation. Appointments may be face to face, over the phone or online.
Now patients are able to contact us:
- Online – if you think you need an appointment at West Meon Surgery for a routine matter, or which to raise a question about routine care, you can contact us using a form on our website West Meon Surgery.
If you submit an online request, this comes into an inbox managed by our team of Care Co-ordinators. Requests for clinical care are given to a GP to triage and inform the Care Co-ordinators of the timeframe that this appointment should take place within. If the online request relates to an administrative issue, then the Care Co-ordinators will action this and contact the patient without needing to involve the GP.
- By phone – if you think you need an urgent appointment it is really important that you telephone us. When requesting an appointment by telephone, our team will ask what you need help with. The team have been trained to triage conditions and have guidance developed by Dr Harris to support them doing this. Knowing the reason for the request helps the team, including Dr Harris and Dr Morgan, determine how soon you need to be seen and help them choose the most suitable doctor, nurse or health professional to help you. If we are closed, there is a recorded message telling you who to contact.
- in person – by going into the surgery and talking to the receptionist. Again they will ask what you need help with so that they can ensure that you are seen at the right time by the right clinician.
Other services
Before you make an appointment at West Meon Surgery, think about what other services might be able to help:
- Go to a pharmacy for advice and treatment for common illnesses, aches and pains that do not need a prescription.
- Call NHS 111 if you have an urgent medical problem, but you’re not sure what to do.
- Visit 111 onlinefor urgent medical advice for people aged 5 and over only.
- Visit a sexual health clinicfor testing for sexually transmitted infections and contraception advice.
You do not have to make an appointment or register for these services.
Young adults
Patients aged 16 years and over are able to make their own appointments. If a patient aged between 16 years and 18 years wants their parents/guardian to make appointments on their behalf, then West Meon Surgery will require written permission from the young adult that we can liaise with their parent/guardian about making an appointment.
